Kalameh

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Payment & Shipping Information

 

We aim to dispatch your order within 2 working days of receiving it, subject to product availability. Any orders placed after 12 noon will be processed the following day, any orders placed at the weekend will not be processed until Monday.

Elam Publication will ship your goods to you using the most cost effective mail provider. For smaller orders we use Royal Mail, and for heavier parcels we use a courier, who deliver to the door.

UK: The target delivery time is 3 working days for Royal Mail 1st class. Royal Mail 2nd class will take 4-5 working days. We use Royal Mail for small orders. For larger orders we are using Interlink, who will deliver to the door, next day delivery.

Europe: Please allow up to 7 working days for delivery (Monday to Friday) with the Royal Mail Air mail service. Local import duties outside of the European Union are payable by the customer. If in doubt please check with your local customs and excise department.

Rest of The World: For outside Europe, orders up to 2kgs or up to 5kgs for printed paper (2kgs for Canada), can be sent at a cheaper rate with Royal Mail's international economy service. Delivery times for the economy service are as follows: North America: Up to 6 weeks, South America, Africa and Asia: Up to 8 weeks, Australasia: Up to 12 weeks.

Some countries accept M-bag service for printed paper, between 1.5kg and 11kg. This service is generally cheaper than Royal Mail's economy service. Please contact publications@elam.com for quotes. 

Returns

If on receipt of the goods they are found to be incorrect or faulty, please contact us as soon as possible, and no later than 40 days from the date you purchased the goods, on +44 1483 520951 or use the contact form.

If you are unhappy with your purchase, for whatever reason, we would be happy to exchange with another product of similar value. But you will have to pay any additional postage costs. Goods will not be exchanged or refunded later than 40 days after the date you purchased the goods.

Paying by credit/debit card

You can pay online using a credit or debit card, and this payment will be conducted through a secure online payment basket provided by our shopping cart provider. You will be able to see that the page is secure as it will have a padlock symbol and the URL of this Website page begins with https://www. rather than http://www.

If you are shopping from outside the U.K., place your order and your credit card company will convert the transaction to US Dollars, Euros, or your own currency.

Paying by PayPal

Payments also accepted using PayPal.